Cancellation Policy
At Rachel Ash we use an online booking system called Acuity to manage our appointment diary. This system allows you the freedom to select an appointment time that suits your availability, and subsequently manage the appointment directly online yourself.
Once you book an appointment with us, a confirmation email will be sent to the email address you provided during the booking. The email will give you the option to manage your own appointment without having to contact us.
By selecting the change/cancel appointment button through the email you can rearrange or cancel your appointment, so long as it is more than 48 hours before the start time of your confirmed appointment.
If you do attempt to modify your appointment within 48 hours of your confirmed appointment start time, you will be unable to rearrange or cancel without contacting us directly on 01858 374960 or info@rachelash.co.uk.